[\/et_pb_text][et_pb_toggle title=”Are your practitioners registered?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do I need a referral from a doctor to make an appointment?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n

No! We can treat anyone who books an appointment. This being said, if you are looking to have your appointment covered by your private insurance, your insurer might require you to have a note from your doctor. As each insurance provider is different, always double check with them.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Where should I park?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n

The building does not have a designated parking area. You can find unmetered 2-hour street parking on Gladstone Avenue between Bank and Elgin, and there is ample metered parking on the surrounding streets.<\/p>\n

Please make sure to read the signage carefully to find out about restricted hours, allocated time and other restrictions. Sage Wellness cannot be held responsible for any parking tickets or violations due to appointment delays, misread signage or any other circumstances.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Are your gels and lotions hypoallergenic?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n

Yes. We use Biotone Advanced Therapy Gel and\/or Biotone Lotion. If you would like to provide your own gel or lotion, please bring it to your appointment with you. We are happy to accommodate as long a it’s unscented.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My name is different on insurance?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n

Is your preferred name different from the name on your insurance? We are happy to oblige! Book in as your preferred\u00a0name and simply write down the name you require for insurance when you get to the desk.<\/div>\n

We deal with this often and have easy protocols in place to accommodate you.\u00a0<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”Do I need to chat during an appointment?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n

Outside of assessments, you are not here to entertain us! If you feel more comfortable chatting, please do, but silence can be therapeutic as well. We may need to ask you for some feedback during treatment but otherwise, don’t be shy to ask your therapist for silence if that is what you prefer.<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Should I leave a tip?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n

Our philosophy is that we prefer you put that money towards your next treatment, but we know people like to express their gratitude in the form of a tip. Therefore it is to your discretion to leave a cash gratuity. Just know we are not expecting it!<\/a><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_margin=”-8px|auto||auto||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.0″ text_font=”Open Sans||||||||” text_line_height=”2em” header_font=”Poppins||||||||” header_font_size=”50px” header_line_height=”1.5em” header_2_font=”Poppins||||||||” header_2_font_size=”60px” header_6_font=”||||||||” max_width=”600px” max_width_last_edited=”off|desktop” custom_margin=”||6px|||” custom_padding=”|||” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” header_font_size_tablet=”50px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Insurance<\/h2>\n
[\/et_pb_text][et_pb_toggle title=”Are your fees covered by my insurance?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
Our practitioners are all registered with their designated bodies. Most insurance companies will cover at least a portion of your treatment. As each insurance provider is different, always double check with them.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”I\u2019ve been injured in a motor vehicle accident. Can you work with my insurer?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
The short answer is yes. After a thorough assessment, we will submit a treatment plan to your insurer. Treatment plans are individualized and may include massage therapy, chiropractic and acupuncture.<\/p>\n
The first step is to contact your adjuster and request treatment (OCF) forms. Next, book an MVA Assessment with Dr. Chad DC and we will take it from there.<\/p>\n
\n
MVA ASSESSMENT \u2013 60 MINUTES $190.00<\/span>
MVA RE-EVALUATION \u2013 60 MINUTES $140.00<\/span><\/p>\n<\/blockquote>\n
Please note that with the new MVA regulations all fees are to be paid on an ongoing basis directly to our clinic. We will provide receipts that you will submit to your insurance adjuster for reimbursement.<\/em><\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Does Sage Wellness offer direct billing?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
No, we are unable to offer direct billing. We will provide you with a receipt following your treatment. It will include the practitioner’s registration number of their designating body, a signature, and treatment details for you to provide your insurer with.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Can an MVA recovery program include other modalities than massage or chiropractic?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
Yes. Dr Chadwick Shank DC RMT can organize your recovery program to include treatment by other therapists, which may include: Massage Therapy, Chiropractic, Manual Osteopathy, Registered Acupuncture, and Athletic Therapy.<\/p>\n
[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ min_height=”126.2px” custom_margin=”-8px|auto||auto||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.0″ text_font=”Open Sans||||||||” text_line_height=”2em” header_font=”Alice||||||||” header_font_size=”50px” header_line_height=”1.5em” header_2_font=”Poppins||||||||” header_2_font_size=”60px” header_6_font=”||||||||” max_width=”600px” max_width_last_edited=”off|desktop” custom_margin=”||6px|||” custom_padding=”|||” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” header_font_size_tablet=”50px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
Massage Therapy<\/h2>\n
[\/et_pb_text][et_pb_toggle title=”What should I wear for my appointment?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
In many cases, massage therapy involves direct contact with the area requiring treatment, for which you are typically invited to at least partially undress.<\/p>\n
Know that our therapists take your comfort, safety and privacy very seriously and will do everything in their power to make you feel at ease. You will be fully draped except for the area being treated but you are encouraged to ask for accommodation prior to booking or at the time of your appointment if partially or fully disrobing is not an option for you. Certain massage therapy techniques can be accomplished over clothing.<\/p>\n
It is important that you feel safe and secure at all times.<\/p>\n
[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_margin=”-8px|auto|-3px|auto||” custom_padding=”3px||3px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.0″ text_font=”Open Sans||||||||” text_line_height=”2em” header_font=”Alice||||||||” header_font_size=”50px” header_line_height=”1.5em” header_2_font=”Poppins||||||||” header_2_font_size=”60px” header_6_font=”||||||||” max_width=”600px” max_width_last_edited=”off|desktop” custom_margin=”||6px|||” custom_padding=”|||” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” header_font_size_tablet=”50px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
Chiropractic<\/h2>\n
[\/et_pb_text][et_pb_toggle title=”What should I wear for my appointment?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
Chiropractic treatments don\u2019t always involve direct contact with the skin, depending on treatment area, condition and technique. You may or may not be asked to remove your clothes.<\/p>\n
Know that our chiropractors take your comfort, safety and privacy very seriously and will do everything in their power to make you feel at ease. You are encouraged to ask for accommodation prior to booking or at the time of your appointment if partially or fully disrobing is not an option for you. <\/p>\n
[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_margin=”-8px|auto||auto||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.0″ text_font=”Open Sans||||||||” text_line_height=”2em” header_font=”Alice||||||||” header_font_size=”50px” header_line_height=”1.5em” header_2_font=”Poppins||||||||” header_2_font_size=”60px” header_6_font=”||||||||” max_width=”600px” max_width_last_edited=”off|desktop” custom_margin=”||6px|||” custom_padding=”|||” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” header_font_size_tablet=”50px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
Acupuncture<\/h2>\n
[\/et_pb_text][et_pb_toggle title=”What should I wear for my appointment?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
Acupuncture involves applying needles directly to the surface of the area being treated, meaning this may require you to at least partially undress.<\/p>\n
Know that our acupuncturists take your comfort, safety and privacy very seriously and will do everything in their power to make you feel at ease. You are encouraged to ask for accommodation prior to booking or at the time of your appointment if partially or fully disrobing is not an option for you. In some instances, needles may be applied to a different part of the body to address a given issue.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Does Acupuncture hurt?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
It might feel slightly uncomfortable for a fraction of a second, but most people report absolutely no pain. It is a very relaxing, minimally-invasive form of medicine and doesn\u2019t involve any healing period.<\/em><\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”What measures do you take to ensure optimal safety and hygiene measures?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
We always use new needles and only purchase the highest grade of needles.<\/p>\n*
[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_margin=”-8px|auto||auto||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.0″ text_font=”Open Sans||||||||” text_line_height=”2em” header_font=”Alice||||||||” header_font_size=”50px” header_line_height=”1.5em” header_2_font=”Poppins||||||||” header_2_font_size=”60px” header_6_font=”||||||||” max_width=”600px” max_width_last_edited=”off|desktop” custom_margin=”||6px|||” custom_padding=”|||” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” header_font_size_tablet=”50px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
Manual Osteopathy<\/h2>\n
[\/et_pb_text][et_pb_toggle title=”What should I wear for my appointment?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
We encourage you to wear loose-fitting, athletic clothing to allow for stretches and easy access to areas of concern. We ask that you refrain from wearing jeans, dresses or skirts.<\/p>\n
Feel free to bring a change of clothes if you have to come in wearing more formal clothes.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”What should I expect?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
During your first visit, expect a full osteopathic history questionnaire and assessment, followed by a preliminary treatment to address your concerns and start working toward your goals.<\/p>\n
During sequential visits, your treatment time will vary. Your therapist will continue to guide you toward your treatment goals and will inform you of how much time to schedule.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Is Manual Osteopathy covered by insurance?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
Checking directly with your insurance provider is encouraged prior to your first visit as coverage varies from plan to plan.<\/p>\n
Carolyn is a member is the National Manual Osteopathic Society (NMOS). Because of the caliber of training required by NMOS, they have written letter of recognition from the following Canada-wide providers:<\/p>\n
\n
Great-West Life<\/li>\n
Green Shield Canada<\/li>\n
Manulife Financial<\/li>\n
Sun Life<\/li>\n
Desjardins Insurance<\/li>\n
Cowan Insurance Group<\/li>\n<\/ul>\n
[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_margin=”-8px|auto||auto||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.0″ text_font=”Open Sans||||||||” text_line_height=”2em” header_font=”Alice||||||||” header_font_size=”50px” header_line_height=”1.5em” header_2_font=”Poppins||||||||” header_2_font_size=”60px” header_6_font=”||||||||” max_width=”600px” max_width_last_edited=”off|desktop” custom_margin=”||6px|||” custom_padding=”|||” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” header_font_size_tablet=”50px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
Athletic Therapy<\/h2>\n
[\/et_pb_text][et_pb_toggle title=”What should I wear for my appointment?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
We encourage you to wear loose-fitting, athletic clothing to allow for stretches and easy access to areas of concern. We ask that you refrain from wearing jeans, dresses or skirts.<\/p>\n
Feel free to bring a change of clothes if you have to come in wearing more formal clothes.\u00a0<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”What can I expect from Athletic Therapy?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
Your initial assessment involves a comprehensive history of the injury and a look at the injured area to understand the source of the problem. You can also expect to be treated during the hour and prescribed an exercise routine.<\/p>\n
Follow-up appointments include a quick briefing, followed by manual therapy and modality use. Your therapist will be able to make recommendations as to expected timelines and number of treatments required based on focus area and treatment goals.<\/p>\n
Want more information regarding Athletic Therapy, and if it\u2019s right for you?\u00a0 www.phoebeathletictherapy.ca<\/a><\/p>\n
[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_padding=”||16px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.0″ text_font=”Open Sans||||||||” text_line_height=”2em” header_font=”Alice||||||||” header_font_size=”50px” header_line_height=”1.5em” header_2_font=”Poppins||||||||” header_2_font_size=”60px” header_6_font=”||||||||” max_width=”600px” max_width_last_edited=”off|desktop” custom_margin=”||6px|||” custom_padding=”|||” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” header_font_size_tablet=”50px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
Physiotherapy<\/h2>\n
[\/et_pb_text][et_pb_toggle title=”What should I wear for my appointment?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
We encourage you to wear loose-fitting, athletic clothing to allow for stretches and easy access to areas of concern. We ask that you refrain from wearing jeans, dresses or skirts.<\/p>\n
Feel free to bring a change of clothes if you have to come in wearing more formal clothes.<\/p>\n
[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_margin=”-8px|auto||auto||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.0″ text_font=”Open Sans||||||||” text_line_height=”2em” header_font=”Alice||||||||” header_font_size=”50px” header_line_height=”1.5em” header_2_font=”Poppins||||||||” header_2_font_size=”60px” header_6_font=”||||||||” max_width=”600px” max_width_last_edited=”off|desktop” custom_margin=”||6px|||” custom_padding=”|||” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” header_font_size_tablet=”50px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
Naturopathic<\/h2>\n
[\/et_pb_text][et_pb_toggle title=”What should I expect from my first visit?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
Your first visit will be 90-minutes long. You will have the opportunity to tell the ND about all of your concerns and\u00a0will be asked a lot of questions! Your ND may perform a physical exam and\/or order laboratory\u00a0testing if needed. Your ND will talk to you about your diagnosis and personalized treatment options, and\u00a0answer any questions you have.<\/p>\n
Bring copies of any recent bloodwork or imaging results if you have them. This will help your ND\u00a0assess you.<\/p>\n
The naturopathic doctor-patient relationship is meant to be a collaborative one; your\u00a0input and questions will always be welcomed.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”How often should I expect to meet with my ND?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.16″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}”]<\/p>\n
In order to offer you continuity of care, it\u2019s highly recommended that you book your second 30-minute visit at the same time as your initial visit. The suggested time frame is\u00a0two (2) weeks between the initial appointment and second visit. This time between visits will allow your doctor to research and integrate the information from your initial appointment and expand on treatment recommendations ensuring best possible care.<\/p>\n
Your future follow-up visits will be determined once you meet with the doctor.<\/p>\n
[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_margin=”-8px|auto||auto||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.0″ text_font=”Open Sans||||||||” text_line_height=”2em” header_font=”Alice||||||||” header_font_size=”50px” header_line_height=”1.5em” header_2_font=”Poppins||||||||” header_2_font_size=”60px” header_6_font=”||||||||” max_width=”600px” max_width_last_edited=”off|desktop” custom_margin=”||6px|||” custom_padding=”|||” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” header_font_size_tablet=”50px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
COVID-19<\/h2>\n
[\/et_pb_text][et_pb_toggle title=”Do I have to wear a mask during my treatment?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” hover_enabled=”0″ border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
We no longer require masks in the common spaces of the clinic. We understand you may feel more comfortable wearing a mask, and you are welcome to. Please contact the clinic to request your practitioner wear a mask in advance by calling (613)235-7243<\/strong> or by emailing info@sagewellness.ca<\/a>. <\/strong>You can also request in person at the desk right before your treatment.<\/p>\n
[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_margin=”-8px|auto||auto||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.0″ text_font=”Open Sans||||||||” text_line_height=”2em” header_font=”Alice||||||||” header_font_size=”50px” header_line_height=”1.5em” header_2_font=”Poppins||||||||” header_2_font_size=”60px” header_6_font=”||||||||” max_width=”600px” max_width_last_edited=”off|desktop” custom_margin=”||6px|||” custom_padding=”|||” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” header_font_size_tablet=”50px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Privacy<\/h2>\n
[\/et_pb_text][et_pb_toggle title=”General Policy” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” hover_enabled=”0″ border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
This Privacy Policy outlines how Sage Wellness collects, uses, and protects your personal health information (PHI). We are committed to maintaining the highest standards of privacy and data security, ensuring full compliance with the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).<\/span><\/p>\n
Regardless of the specific regulatory body governing individual practitioners, Sage Wellness applies the most stringent security and privacy standards across the entire clinic to ensure your data is handled with uniform care.<\/span><\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Collection and Use of Information” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” hover_enabled=”0″ border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
We collect PHI to provide care and maintain professional standards. Your information is used for the following primary purposes:<\/span><\/p>\n
\n
Primary Services:<\/b> To assess, treat, and provide healthcare services tailored to your needs.<\/span><\/li>\n
Appointment Management:<\/b> To send related billing information or appointment reminders via email or SMS.<\/span><\/li>\n
Communications:<\/b> To send promotional or educational materials, provided you have opted in to these communications.<\/span><\/li>\n<\/ul>\n
Regulatory Compliance:<\/b> To meet the record-keeping and auditing requirements set by the various health regulatory bodies governing our practitioners.<\/span><\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Data Management & Storage” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” hover_enabled=”0″ border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Sage Wellness utilizes secure digital platforms to manage your records and billing:<\/span><\/p>\n
\n
ClinicSense:<\/b> All patient records, clinical notes, and scheduling are managed through ClinicSense. This platform follows all required security practices for health information storage in Canada.<\/span><\/li>\n<\/ul>\n
QuickBooks Online:<\/b> We use QuickBooks Online for all billing and bookkeeping. This system adheres to Canadian security standards for financial data and integrated health billing.<\/span><\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Access Controls” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” hover_enabled=”0″ border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
\n
Only authorized clinic staff and practitioners have access to your information.<\/span><\/li>\n
Access is granted via secure, individual logins and is restricted to the purposes of managing your appointments, treatment, and billing.<\/span><\/li>\n
Any legacy or temporary paper records are stored in a secure, locked location when not in use, and shredded when no longer needed.<\/span><\/li>\n<\/ul>\n
[\/et_pb_toggle][et_pb_toggle title=”Sharing and Disclosure” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” hover_enabled=”0″ border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Your privacy is our priority. Outside of the necessary use within the clinic, your personal health information will only be shared with third parties (such as other healthcare providers, legal representatives, or insurance companies) upon receiving your explicit written consent.<\/span><\/p>\n
The only exceptions to this are cases where disclosure is required or permitted by law (e.g., in response to a court order or for mandatory public health reporting).<\/span><\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Retention of Records” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” hover_enabled=”0″ border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
In accordance with provincial regulatory requirements and PHIPA, Sage Wellness maintains all patient records for a <\/span>minimum of 10 years<\/b> from the date of your last visit. For minors, records are kept for 10 years after the patient reaches the age of 18. After this period, any records no longer required are destroyed or deleted using secure, permanent methods.<\/span><\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Access and Corrections” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” _builder_version=”4.19.0″ title_font=”Alice||||||||” title_font_size=”18px” custom_margin=”||20px|” custom_padding=”|20px||||” animation_style=”zoom” animation_intensity_zoom=”5%” hover_enabled=”0″ border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”10px” box_shadow_blur=”90px” box_shadow_color=”rgba(0,0,0,0.2)” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
You have the right to access your personal health records or request a correction if you believe the information is inaccurate. If you would like to access, correct, or delete information about you, please email <\/span>info@sagewellness.ca<\/b>.<\/span><\/p>\n
[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Frequently Asked QuestionsGeneral YES! All our services are done by registered practitioners.No! We can treat anyone who books an appointment. This being said, if you are looking to have your appointment covered by your private insurance, your insurer might require you to have a note from your doctor. As each insurance provider is different, always […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2068,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sagewellness.ca\/index.php?rest_route=\/wp\/v2\/pages\/2635"}],"collection":[{"href":"https:\/\/sagewellness.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sagewellness.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sagewellness.ca\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sagewellness.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2635"}],"version-history":[{"count":21,"href":"https:\/\/sagewellness.ca\/index.php?rest_route=\/wp\/v2\/pages\/2635\/revisions"}],"predecessor-version":[{"id":3297,"href":"https:\/\/sagewellness.ca\/index.php?rest_route=\/wp\/v2\/pages\/2635\/revisions\/3297"}],"up":[{"embeddable":true,"href":"https:\/\/sagewellness.ca\/index.php?rest_route=\/wp\/v2\/pages\/2068"}],"wp:attachment":[{"href":"https:\/\/sagewellness.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}